Most of our deliveries are sent one day ground service, so we do need at least 48 hours advance notice to change your delivery date. If you have a schedule change, send us an email to hello@eatipsa.com and we will do our best to accommodate your schedule! 

If you purchased Shipping Protection, simply fill out the claim you were sent at the time your order was purchased and we will work to send a replacement. If you did not purchase shipping protection, we will address this on a case-by-case basis and communicate with you the solution.

We do our best to pack each item carefully and accurately. However, because all orders are packed by a real human, mistakes happen. Get in touch and we will work with you to provide a refund for the missing or incorrect dish. Please include pictures of the contents so our team can pass on to our warehouse and correct the issues. Unfortunately, we are unable to send single items from our warehouse. 

If you purchased Shipping Protection, simply fill out the claim you were sent at the time your order was purchased and we will work to send a replacement. If you did not purchase shipping protection, we will address this on a case-by-case basis and communicate with you the solution.
We pack each delivery with insulation and 5-10lbs of dry ice. During warmer months it is not uncommon for the dry ice to fully dissolve when you receive it. This isn’t anything to worry about as long as the items are still cold to the touch when you receive them. Anything you received is totally fine to be refrozen and safe to reheat and eat as long as it wasn't warm when it arrived.

Our items are packed in cardboard boxes that can be broken down and recycled with your other paper products. Our insulation is also recyclable and can be put out with paper. 
Here's how to handle dry ice after unpacking your order: leave it in the box in an open, well-ventilated area. If you're able to place it outside or in a garbage room, that's even better. It will evaporate within 24 hours (likely far more quickly). Please be careful with the dry ice packaging, which is made of plastic. Pick it up carefully by the tip and throw it into the recycling bin.

You don't have to be home to sign for or accept your delivery, but all orders should be refrigerated or frozen as soon as possible.