Shipping Protection
Effective Date: May 29, 2024
Overview
At Ipsa Provisions, we are committed to ensuring your satisfaction and the safe delivery of your purchases. Our Shipping Protection Policy is designed to protect your package against theft, damage, and loss during transit. This policy outlines the steps and measures we take to secure your package and the process for handling claims if issues arise.
Coverage
This Shipping Protection Policy provides coverage for:
- Theft: Protection against stolen packages.
- Damage: Protection against physical damage to the package or its contents during transit.
- Loss: Protection against packages lost in transit.
Eligibility
To be eligible for coverage under this policy, the following conditions must be met:
- The shipping protection must be purchased at the time of order placement.
- The claim must be reported within 14 days of the estimated delivery date.
- The package must be shipped via a trackable shipping method.
Exclusions
The following situations are not covered under this policy:
- Packages delivered to incorrect addresses due to customer error.
- Packages marked as delivered by the carrier but not received.
- Items damaged due to improper use or handling after delivery.
- Natural disasters or events beyond our control.
Filing a Claim
If your package is lost, stolen, or damaged during transit, please follow these steps to file a claim:
- Report the Issue: You will receive an email with quick instructions on filing a claim after your purchase is completed. Hang on to that email and follow the link provided in the event your package is damaged or lost. You may also contact us at hello@eatipsa.com to file a claim.
- Investigation: Our team will investigate the claim within 5 business days
- Resolution: Based on the investigation, we will:
- Replace the item at no additional cost to you,
- Issue a full refund, or
- Provide store credit for the value of the item.
Preventative Measures
To reduce the risk of loss, theft, or damage during transit, we recommend the following:
- Ensure your shipping address is accurate and up-to-date.
- Choose a secure delivery location where someone will be available to receive the package.
Contact Us
For any questions or concerns about this policy, please contact our customer service team at:
- Email: hello@eatipsa.com
We appreciate your business and are dedicated to ensuring your satisfaction with every purchase. Thank you for choosing Ipsa Provisions.
Ipsa Provisions reserves the right to update or modify this Shipping Protection Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.